Non-Emergencies

Inappropriate Calls

Non-Emergencies

The Rochester/Monroe County 911 center is different from some other agencies because not only do we answer emergency calls, but we also answer certain non-emergency police, fire and EMS related calls.

Some non-emergency calls we we take are listed below:

• Citizen needs to contact a police officer regarding an ongoing investigation
• Citizen has concerns regarding street plowing
• Parking problems
• Barking or annoying dogs
• Police reports (i.e. : violation of order of protection, telephone harassment among others):
  
  In the City of Rochester a call is considered a report if the event occurred 5 minutes or more prior to the 911 call and if any suspects have left the scene. In all other towns of Monroe County a call is a report if the event occurred 15 minutes or more before the call.