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Inappropriate Calls
 Some calls are not appropriate for 911. These
calls tie up an emergency line that could be
used to answer a call that could be a real emergency.
Here are some examples in addition to those detailed
below:
- When do the 4th of July fireworks begin in my
town?
- Why is traffic on 490 so slow today?
- What's the best way to get to the War
Memorial?
- Did the concert get cancelled tonight?
- What's the phone number for Domino's
Pizza?
- Why hasn't UPS arrived yet?
The following is a list of
calls that are
NOT handled by 911 and
some suggestions
as to where
you could call
to find the information you need:
Telephone service interruptions
911 operators will not pass along information
for you if your phone is out of order nor
do they keep listings of service outages.
To report your phone out of order or to check
on wide area outages, contact:
- Citizens Telephone Company
- Time-Warner Telephone Company
- Frontier Telephone Company
Telephone numbers
911 operators will not provide any telephone
numbers for any reason, contact
Information at 411.
Cable Television
911 operators will not pass along information
for you if your cable TV is out of order
nor do they keep listings of service outages.
To report your cable TV out or order or to
check on wide area outages, contact TIME
WARNER COMMUNICATIONS at 456-5000.
Residential power outages
911 operators will not pass along information
for you if your electric is off nor do they
keep listings of service outages. To report
your electric is off or to check on wide
area outages, contact:
- Rochester Gas & Electric
- Niagara
Mohawk
- Spencerport Village Electric
- Fairport Village Electric
Street directions
911 operators will not provide directions
to your particular destination nor will they
provide
directions to your particular destination.
Nor will they provide locations of streets,
buildings,
landmarks, etc. For information on these
contact AAA (Auto Club of Rochester) at 461-4660.
Traffic, Weather, Road conditions or closings
or
School closings
911 operators will not provide information on
these conditions or closings. During storms you
should listen to your radio or television for
up to date conditions and closings. Or you can
contact:
- AAA (Auto Club of Rochester) at 461-4660
- New York State Thruway Authority (334-4160)
- National Weather Service (235-0240)
Community Events
911 operators will not provide information
on community events. You can
contact:
- City of Rochester Special Events Office (428-
6697)
- Monroe County Office of Communications
and Special Events (428-2380)
- Your local town or village office
Parade Schedules
911 operators will not provide information
on parades. You can contact:
- City of Rochester Special Events Office (428-
6697)
- Monroe County Office of Communications and
Special Events (428-2380)
- The local fire department non-emergency
phone if listed
- Your local town or village office
Advice of any kind, including legal
911 operators will not provide advice of
any kind. This includes answering legal questions
you may have. You can contact an attorney
of your choice
or the Legal Aid Society (232-4090)
Alarm Information
911 operators will not provide information on
alarms. They will not answer questions on
what happened at your address, or business,
if the alarm activated while you were, or
are, away. They will not answer questions
on how to obtain alarm permits. You should
contact:
- City Clerk's Office (428-7421)
- Monroe County Clerk's Office (274-5151)
- Your local town or village office
- Your
alarm company
Court and Jail Information
911 operators will not provide information
on court dates or times, bail amounts,
whether or
not someone is in custody or when visitation
is. You should contact:
- Monroe County Jail (428-5432)
- Rochester Police Headquarters Desk (428-6720)
- The local police department involved
- The town justice court involved
- All other courts are listed under New
York State in the phone book.
This is not an exhaustive list of all the
reasons why NOT to call 911. Common sense
shows that
these calls clearly do not fall in the category
of types of calls that our 911 center will
answer.
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