How 911 Works
911 News
Non-Emergency Calls
From the Director
Employment!


Dial 911

Calls Are Answered

Calls are
Dispatched to:
      Fire
      Police
      EMS

Non-Emergencies

 

How it works - what happens when you dial 911: 

Most of us take this important task for granted; a guarantee that there will be someone else on the other end of the phone ready to help at a moments notice. 

As simple as it may seem, the system of 911 is both very clever and very sophisticated. Lets take a look at what happens when you call.  

Follow the links to the left to see how the process works.


Emergency Communications Department  911 Center
321 West Main Street  /  Rochester N.Y.  /  14608
Webmaster: CharlesVitale@MonroeCounty.gov
For quality of service inquiries please call us M-F 9a-5p at 585-528-2200

The City of Rochester is an Equal Opportunity Employer