How 911 Works
911 News
Non-Emergency Calls
From the Director
Employment!


Dial 911

Calls Are Answered

Calls are
Dispatched to:
      Fire
      Police
      EMS

Non-Emergencies

 

When you dial 9-1-1

Most phones have the capability to dial into
9-1-1 (see insert). When you dial into 9-1-1:

  • The signal goes to the phone companies database. 
  • There it finds out the information that you supply the phone company when you start service. 
  • Then your signal, along with the information is sent to us in the form of Automatic Name and Location information (ANI/ALI). 

Our 9-1-1 Center is now Phase II compatible with most cellular telephone companies.  After ten seconds we can send a signal to your phone to request your GPS coordinates.  With most cellular carriers we can determine your location with in about 50 feet.

When you dial 9-1-1 please stay on the line, do not hang up!  Calls into 9-1-1 are taken in the order in which they are received.  If you hang up and call back, your call goes to the last in queue which ends up being a longer wait for your call to get answered.


Emergency Communications Department  911 Center
321 West Main Street  /  Rochester N.Y.  /  14608
Webmaster: CharlesVitale@MonroeCounty.gov
For quality of service inquiries please call us M-F 9a-5p at 585-528-2200

The City of Rochester is an Equal Opportunity Employer