Dial 911
Calls Are Answered
Calls are
Dispatched to:
Fire
Police
EMS
Non-Emergencies |
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Calls Are Answered
The telecommunicator answering your 911 call determines the type of
service needed using a proven and efficient interview process. They
provide initial help if necessary and then immediately contact the
appropriate emergency agency to dispatch assistance.
The telecommunicator is the first link in the medical Survival Chain,
providing Pre-Arrival and Post-Dispatch instructions to callers with
a medical emergency. Critical procedures such as CPR, airway management
and childbirth, just to name a few, can be started before more advanced
help arrives.
The telecommunicator uses a system of Computer Aided Dispatch. Together
with a touch screen telephone interface, information about the caller's
location and phone number is available for verification by the telecommunicator.
A telecommunicator is a Public Safety employee who asks questions
to determine the who, what, where, how and why (as well as the what
should/can/might be done) in a multitude of circumstances, in which
the caller often mistakenly assumes that the answers are obvious.
The telecommunicator knows that action taken based on incomplete or
inaccurate information can endanger callers, victims and the responders.
That is why he or she must make sure answers to questions are clear,
complete and precise. If an answer is "far", the telecommunicator
must ask: "how far?". If an altercation is at the "door",
the telecommunicator must ask: "Which door?" and "How
many doors are there?". You can help by being as precise and
exact as possible when providing information during a 911 call.
Once the telecommunicator has analyzed the situation, the call is
immediately routed by computer to a dispatcher for the appropriate
emergency response (Police, Fire or EMS) to provide the service(s)
needed.
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